Shipping policy

This Shipping Policy explains how Garden Crafty Barrel (“we”, “us”, “our”) processes and delivers orders placed through our website or other sales platforms.

1. Order Processing

Orders are processed after full payment has been received.

Many of our items are handmade or made to order, so processing times may vary.

Estimated production times will be confirmed at the time of order.

2. Delivery Areas

We currently deliver within the United Kingdom.

Delivery to remote or hard-to-access areas may take longer and may incur additional charges.

3. Delivery Times

Estimated delivery times are provided as a guide only and are not guaranteed.

Delays may occur due to:

Courier issues

Weather conditions

High seasonal demand

Circumstances beyond our control

We will always do our best to keep customers informed of any delays.

4. Delivery Charges

Delivery charges vary depending on item size, weight, and delivery location.

The total delivery cost will be confirmed before your order is finalised.

Any additional charges (e.g. failed delivery or address changes) may be passed on to the customer.

5. Large & Heavy Items

Many of our products are large or heavy (e.g. whisky barrels, planters, garden furniture).

Deliveries are usually kerbside delivery unless otherwise agreed.

Customers are responsible for ensuring:

Clear access to the delivery location

Adequate assistance to move items after delivery if required

6. Missed or Failed Deliveries

If a delivery attempt fails due to incorrect address details or no one being available, additional delivery charges may apply.

Re-delivery will only be arranged once any additional costs have been paid.

7. Damaged Deliveries

Please inspect your order upon delivery.

Any damage must be reported within 48 hours of delivery, including clear photos of:

The damage

The packaging

Claims reported after this period may not be accepted.

8. Collection Option

Local collection may be available by prior arrangement.

Collection times must be agreed in advance.

9. Risk & Ownership

Responsibility for the goods passes to the customer once the items have been delivered.

Ownership of the goods passes once full payment has been received.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Garden Crafty Barrel

📧 gardencraftybarrel@outlook.com

📞 07512687024